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We at Bevi hope that you, your co-workers, and your families are healthy and staying safe.
Bevi is actively preparing for a return to business, with an emphasis on helping you generate revenue from your Bevi portfolio safely. With many customers already planning their return to the office, we have compiled the following summary of Bevi machine restart topics:
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Topic
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Bevi’s Support
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Placing orders & lead times
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We have seen strong increases in usage across our portfolio, and we encourage purchasing managers to ensure sufficient inventory is available as more customers request service. Bevi’s Order Management team is actively handling orders through our Order Platform. Lead times remain at normal levels (about 10 business days) for consumables, parts, and machines.
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The Well
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The Well, Bevi’s online inventory management portal, provides visibility into machine consumable levels and automated reports so you can determine when accounts need to be restocked. Reach out to our support team for a summary of your stocking needs based on current and historic consumption levels or if you need help planning for the return to the office.
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Sanitation Screen
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As a safety precaution, if a machine has been minimally used over a 4 week period, we will display a screen to encourage the customer to “rinse” their Bevi. If the customer does not rinse for more than 4 weeks, the machine will enter sanitation mode, which locks the dispense screen until a full sanitation is performed by a technician.
You can find more information about it here: https://go.bevi.co/e/891143/anitation-Confirmation-Process/rdg62/65130787?h=wqeA2wnJ7p1l-VGR6-bKj5S0Uf8FcfR9nKqatJVyAss
Quick Reminder: You can see all Bevi machines requiring Sanitation on The Well:https://go.bevi.co/e/891143/portal-units/rdg5z/65130787?h=wqeA2wnJ7p1l-VGR6-bKj5S0Uf8FcfR9nKqatJVyAss
The pin code to clear this screen once the sanitation procedure has been completed is 1 9 5 8.
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Machine startup process documentation and video
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Bevi has prepared documentation and videos summarizing the machine restart process. We recommend that all Bevi machines that haven’t been used during your local COVID-19 restriction period be cleaned following this sanitation process before operations resume: https://go.bevi.co/e/891143/6506274-Restart-Resource-Guide/rdg64/65130787?h=wqeA2wnJ7p1l-VGR6-bKj5S0Uf8FcfR9nKqatJVyAss
Sanitation video:https://go.bevi.co/e/891143/414888852-ed0a818202/rdg66/65130787?h=wqeA2wnJ7p1l-VGR6-bKj5S0Uf8FcfR9nKqatJVyAss
Please share with your technicians to ensure a safe and efficient return to operations.
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Supplies
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Sanitation kits and K5 sanitizer:
Bevi has sanitation kits (Bevi part number 720-0066) along with KAY 5 sanitizer (Bevi part number 240-0006) available on
https://go.bevi.co/e/891143/account-login/rdg68/65130787?h=wqeA2wnJ7p1l-VGR6-bKj5S0Uf8FcfR9nKqatJVyAss.
Sanitizer pumping “manifold”:
In order to simplify and speed up the Bevi machine cleaning process, we have developed a “manifold” that allows all four flavor lines to be cleaned simultaneously. This part is available through Bevi’s ordering platform (Bevi part number 720-0231 (formerly 540-0037)).
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Additional COVID-19 resources
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Bevi COVID resources: https://go.bevi.co/e/891143/-360003346233-COVID-19-Updates/rdg6d/65130787?h=wqeA2wnJ7p1l-VGR6-bKj5S0Uf8FcfR9nKqatJVyAss
Touchless Dispensing: Make sure your Bevi machine is registered to The Well and connected to the internet to enable touchless dispensing. For more information on getting set up, check out this technical bulletin: How to enable touchless dispensing.
Bulletins: Please see our Technical Bulletins and Partner Newsletters for important updates. Reach out to support if you’d like to add any names to these distribution lists.
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Bevi’s Support teams will remain available as you restart your Bevi portfolio using our regular channels (support@bevi.co and 866-704-2384), and our Partner Sales and Operations team are ready to provide assistance as needed. We understand that this has been a challenging time for you and your business, and we’re committed to doing everything we can to enable an effective resumption of operations.
Stay Safe, Healthy, and Hydrated!
If you have any questions, please feel free to reach out to our support team by emailing support@bevi.co or calling 866-704-2384.
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