In order to serve all partners in a cost effective manner, starting in August 2019, we will be making the following changes:
For parts under warranty
- To request parts replacement under warranty, partners can continue to email firstname.lastname@example.org or call Bevi Support at 1-866-704-2384. The support team can better diagnose and assist if parts replacements are required.
- Each requested part will require a corresponding machine ID to check for warranty coverage.
- Urgent orders placed will ship overnight. Non-urgent orders will take 3-5 business days.
- Defective carbonators and touchscreens are required to be returned. Bevi Support will assist with the Return Merchandise Authorization (RMA) process.
- If part is still under warranty based on partner’s contract, Bevi will continue to pay for both parts and shipping.
- Parts not covered by warranty:
- Shipping damage
- Damage due to improper install
- Drip tray
- CO2 tanks
For parts not under warranty
- For spare parts not under warranty, starting in August 2019, all partners can request access to purchase spare parts directly on Handshake.
- Partners will pay for parts and shipping, but no defective parts will be required to be returned.
- Partners can use this method to purchase parts to be carried at their local branches as spares provisioning.