Below is a text version of the sequence of communications you will receive when placing an order with Bevi via orders.bevi.co store site. To view a copy of the below with pictures and examples, please download the PDF attached to this article.
Overview
This document summarizes the communications you will receive from Bevi pertaining to orders placed on our online store. At this time there are 4 emails that will be sent to you once you place an order. These communications are listed below in the order in which you will receive them.
Order Reference Numbers
- VTX Number:
- Received in initial order confirmation; Prefixed with VTX
- Appears on subsequent communications including order approval, shipping confirmations and invoice
- Sales Order Number:
- Prefixed with “SO-”
- Received in order approval email and all subsequent communications including shipping confirmations and invoices
Order Confirmation
The order confirmation is sent immediately after you place your order from orders@bevi.co
Order Subject: Your Bevi order [Order Number] was successful
This email contains your VTX order number. a summary of your order, estimated shipping dates, and your total invoice amount.
The VTX order number can be used as a reference when inquiring about your order and will be found on all subsequent communications.
Email example:
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Bevi Order Approval Email
When an order has been approved and pending fulfillment, you will receive an email from orders@bevi.co that contains your Bevi Sales Order Number & VTX Number. Both of these numbers can be used as reference when contacting Bevi about your order.
Email Subject: Bevi Order #[Sales Order Number]/[ VTX Number]
Order Shipped
When an item has shipped, you will receive an email from orders@bevi.co with shipping information. The email contains tracking information, both the VTX & Sales order number for reference, and a list of shipped items.
Email Subject: Bevi Order Shipped [Sales Order Number]
Invoice
Invoices are sent via email as an attachment. The email will contain a summary of the invoice including Invoice number, amount due, due date and instructions for making payments.
Email Subject: Bevi Invoice [Invoice Number]