September 2023 Technical Newsletter – Bevi Partner Resource Center

The Technical Corner

We’re here to help ensure your Bevi machine fleet runs smoothly with our technical newsletter–your one-stop shop for Bevi technical updates, tips, and more. Hydrate Happy!

(Interested in getting additional updates from Bevi? Sign up for our marketing-focused bi-monthly partner newsletter here.)

September Highlights:

Troubleshooting guides for The Standup 2.0
Reminder: Chiller settings and best practices
‘In Warehouse’ Status and Well Webinar
Reminder: Enhancements Machine Compatibility

TROUBLESHOOTING FOR THE STANDUP 2.0

While The Standup 2.0 is extremely reliable and we stand behind its quality and durability, we have noticed some recurrent issues. Finding solutions to these common breakdowns remains top priority. In the meantime, we wanted to share a list of Bevi’s Troubleshooting Guides as a resource to diagnose the root cause of any of the issues you might encounter. If you encounter any problems, please reference the videos below for component replacement:

In addition, you can count on Bevi Support to assist with any troubleshooting needs. They can be reached at support@bevi.co or 1-866-704-2384 8 AM - 8 PM EST.

REMINDER: HOW TO REDUCE CHILLER BREAKDOWNS

& MAINTAIN ICE BANKS

Taking care of Bevi chillers and ice banks helps to ensure your machines run smoothly. Here are some tips for the next time you service The Countertop or The Standup 1.5 (and previous models):

Make sure the chiller thermostat is set to 5 by following the steps in this guide.
1. - On The Countertop and The Standup 1.5 (including previous models), the chiller temperature is set on a scale of 1-7 (with 7 representing the coldest setting and 1 the warmest). The 5 setting ensures that water is sufficiently cold while also decreasing the risk of a leak.
  - We have added a new filter on The Well so you can easily identify which machines need attention.
  - Once a machine’s chiller has been set to 5, you can resolve the alert in the machine service panel or in The Well.
Top off the ice bank by following the steps in this guide. This should be done at least every 6 months during preventative maintenance, which will prevent damage to the carbonator and facilitate proper cooling of the water.
Properly diagnose and repair frozen ice banks by following this guide.

REMINDER: MARK BEVI MACHINES AS “IN WAREHOUSE”

In order to accurately track your Bevi machines, you can now mark their proper location–in your warehouse or installed in the field. Easily mark the machine as “In Warehouse” either within the machine’s service panel or on The Well by editing the unit’s status (see image below).

When marked as “In Warehouse”, you still have the ability to manage the machine from The Well’s warehouse page. Benefits of this new feature are:

Quickly transition machines from “In Warehouse” to “Installed” without having to remember the serial number to ensure machines get properly installed in the field.
Understand your true Bevi machine install base quantity.
Better manage your Bevi machine fleet by quickly identifying installed machines in The Well that need attention.

Please reference this guide on how to properly mark a machine as “In Warehouse”. Interested in learning more about this feature? Sign up for our training webinar featuring The Well below.

WEBINAR SERIES

The Well: Get the Most from Bevi's Platform

Looking for insider knowledge on the best ways to keep your Bevi machines stocked and your customers happy? Learn easy ways to enhance the customer experience, reduce expenses, and improve asset management. During this webinar, you'll discover everything The Well has to offer, select the session that’s right for you:

Tuesday, October 10, 2023: 9:00 AM - 9:30 AM EST - Register here
Thursday, October 12, 2023: 11:00 AM - 11:30 AM EST - Register here

REMINDER: ENHANCEMENTS COMPATIBILITY

We’ve been receiving many inquiries on which machines our enhancements are compatible with–the simple answer is, ALL of our machines!

Vitamin Boost, Electrolytes, and Caffeine can be added to any machine model: The Standup 2.0 / 1.5 / 1.0 / 0.75 and The Countertop.

Friendly reminder–ensure your Bevi machines are connected to the internet so that the latest software with the new product information is present. You will be unable to install Electrolytes & Vitamin Boost into a Bevi machine otherwise.

Did you know that the majority of your questions can be answered with the most popular resources on partners.bevi.co?

(Interested in getting additional updates from Bevi? Sign up for our marketing-focused bi-monthly partner newsletter here.)

If you have any questions, please reach out to our support

team by emailing support@bevi.co or calling 866-704-2384.

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