The Technical Corner
We’re here to help ensure your Bevi machine fleet runs smoothly with our technical newsletter–your one-stop shop for Bevi technical updates, tips, and more. Hydrate Happy!
- Reminder: New and improved filter for all Bevi machines
- New: Quickly know when an installed Bevi machine can’t access water
- Reminder: CO2 leak troubleshooting guide for The Standup 2.0
REMINDER: NEW 3M HF20-I WATER FILTER
We have a new and improved filter available, the 3M HF20-I, which is an upgrade to the 3M HF20. Please note that the 3M HF20-I is required to be used in all Bevi models moving forward and is available now to order here. See the advantages of this new filter below:
|3M HF20 (Current)||3M HF20-I (New)|
|Nominal Lifetime*||1,500 gallons||3,000 gallons|
|Price per Gallon||$0.030 / gal||$0.018 / gal|
Filters chlorine, taste & odor, cysts, sediment, scale inhibition, and microplastics.
Filters bacteria, microorganisms, chlorine, taste & odor, cysts, sediment, scale inhibition, and microplastics.
*Nominal Lifetime is the recommended default lifetime in Bevi machines. Actual lifetime depends on the quality of the water at each installation site.
Please note starting December 15, 2023 the current HF20 filter (901-0002) will no longer be available for purchase.
NEW: WATER UNAVAILABLE ON-SCREEN MESSAGE
We’re adding a new descriptive Out of Order screen for the Inlet Water Temporarily Unavailable Alert. Giving a little direction to the end user that this could be a site problem might expedite the troubleshooting process and prevent a technician from visiting all together–not to mention helping technicians quickly identify the issue.
REMINDER: CO2 LEAK TROUBLESHOOTING
FOR THE STANDUP 2.0
While The Standup 2.0 is extremely reliable and we stand behind its quality and durability, we have noticed some recurrent issues that we are prioritizing internally. The CO2 regulator monitors pressure from the CO2 tank into the Standup 2.0 and in some cases, it may begin to leak, causing the CO2 to deplete faster than expected. When this happens, the CO2 regulator assembly may need to be replaced. The first step is to identify the source of the leak using this Troubleshooting Guide.
If the CO2 regulator needs to be replaced, click on the link below to access the video and guide to learn how to perform this procedure:
In addition, you can count on Bevi Support to assist with any troubleshooting needs. They can be reached at firstname.lastname@example.org or 1-866-704-2384 8 AM - 8 PM EST.
Did you know that the majority of your questions can be answered with the most popular resources on partners.bevi.co?
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If you have any questions, please reach out to our support
team by emailing email@example.com or calling 866-704-2384.