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January 2024 Technical Newsletter

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The Technical Corner

We’re here to help ensure your Bevi machine fleet runs smoothly with our technical newsletter—your one-stop shop for Bevi technical updates and tips.

 

January Highlights:

  • Improving The Standup 2.0
  • Our all-new Machine Alerts Guide
  • Streamlining spare parts ordering process
  • Reminder on cellular charges
  • Update to The Standup 2.0 Service Panel
     

Improving The Standup 2.0

 

Late last year, we made several improvements to our Standup 2.0 to address issues with manifold leaks. While the work of our quality and engineering teams is not over, these combined efforts have resulted in meaningful improvements! 

 

Here are a few changes we have made:

1. New 3M HF20-I Filter: Unlike the older 3M filter, which is no longer available for purchase, these filters do not shed the carbon particles that clog the solenoids in the manifolds. Place your order now!  (Once you receive and install this new filter, don’t forget to flush it, and DOUBLE the filter lifetime in the service panel.)

2. Manufacturing Process Improvements: We worked closely with our manifold manufacturer to make process improvements and design tweaks that improved their quality.  This has improved the reliability of the valves and reduced leaks.

3. Software Controls Update: We updated our software controls so that if the internal pressure sensor detects the possibility of a manifold leaking, we “bump” the system to attempt to fully close the solenoids in the manifolds. Please review your Standup 2.0s in The Well to ensure they are connected to the internet to ensure they will get this update.

 

You should see fewer leaks across large fleets of Standup 2.0 machines, but as a reminder, here is our Troubleshooting Guide for the most common issues.
     

Everything You Wanted to Know about Machine Alerts
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Our machines are designed to let you know when they need to be serviced. Learn about each alert type, where to find them, how to resolve issues, and set up notifications with our NEW guide. 

Reducing customer complaints and machine downtime just got easier. And the guide makes for a great training tool! 
     

Spare Part SKU Updates

 

What’s changing? We’ve set up a new approach to spare parts fulfillment so you can benefit from better inventory, faster delivery, and fewer stockouts.

  1. All spare parts will have new SKUs: You will need to update your systems to replace the old SKUs with their new SKUs. New SKUs will be mapped to old SKUs on orders.bevi.co, so that you will still be able to search using the old SKU numbers.

  2. Sustainable packaging: Our sustainability efforts apply to our spare parts as well, therefore, spare parts will have recyclable packaging!

  3. Discontinued spare parts: In addition to these changes, Bevi will also be discontinuing a few parts due to a lack of demand.

New SKUs will take effect February 5th, 2024. 
     

REMINDER: Cellular Charge

 

Starting in 2024, Bevi will charge for purchased machines that utilize the internal cellular connection.

 

As referenced in the installation wizard, an additional fee of $15/month will only apply to machines that utilize internal cellular as their primary connection method and were purchased from Bevi (not leased). 

 

Bevi considers a machine that uses cellular for 10 or more days in a month to have cellular as its connection method. We recommend using Wi-Fi or ethernet connections to alleviate being charged for cellular.

 

Please check which machines are currently using cellular on The Well and reference our Connecting your Bevi Standup 2.0 to Wi-Fi guide.
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NEW FEATURE: Highlights for Out of Spec Readings

in the Service Panel

  • To simplify troubleshooting on The Standup 2.0, we’re releasing an update to “Troubleshooting Tools” in the Service Panel.

  • Any data reading that is outside the acceptable range will now be highlighted in red to draw your attention to issues that need to be fixed first.
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Did you know that the majority of your questions can be answered with the most popular resources on partners.bevi.co?

 

You can also find all past newsletters here. 

 

Interested in getting additional updates from Bevi? Sign up for our Hydration Station newsletter. It covers what’s new and exciting behind the scenes at Bevi, and it’s delivered every other month.

 

If you have any questions, please reach out to our support 

team by emailing support@bevi.co or calling 866-704-2384.