We’re here to help ensure your machine fleet runs smoothly with this newsletter—your one-stop shop for Bevi technical updates and tips.

Highlights:

1. New flavor and updated recipes! 
2. Standup 2.0 Install Diagnostics
3. The Bevi Countertop is ADA reach compliant
4. Cloudy Water SOP & filter reminder
5. Updates to our BiB (Bag-in-Box) design

New Flavor and Updated Recipes!

Meet Blood Orange 

Tropical and tangy, Bevi’s zero-calorie, unsweetened blood orange flavor delivers a zesty burst with every sip. Here are some facts you should know:

Blood orange + vitamin boost was also the top combination at test sites. Download our newest blood orange sell sheet to share with current and prospective clients.

We’re also upping the ante on our classics—finding a more authentic taste and bold aroma for lemon, raspberry, and grapefruit. You’ll see these old favorites with a “New Recipe” tag when they’re updated in our storefront with new associated SKU numbers.

Standup 2.0 Install Diagnostics

Standup 2.0 will include a new, two-part diagnostic test as part of the install wizard. The initial diagnostic test takes about 2 minutes, and a final diagnostic check takes up to 40 seconds. These diagnostics scan for any loose or faulty components and connections during install, so the tech can resolve any detected issues before customers start using the machine.

If there is an issue, the below message will show up on the screen. Tap ‘VIEW’ to see the list of failures and warnings. QR codes are being added, which scan directly to the troubleshooting page for each error.

All errors and troubleshooting links can also be found on this index page.

Reminder: Whenever working with the 120VAC heater or chiller power cables, turn the machine off, then unplug the power cable and continue troubleshooting with the machine off and cable unplugged.

The Bevi Countertop is ADA Reach Compliant

The Countertop can meet ADA reach requirements. This is done by following certain guidelines during installation:

• Surface Height: The distance between the floor and counter surface must be 30" or less.
• Positioning: The Countertop head unit must be installed flush with the edge of the counter surface.

 Details & ADA Installation Drill Hole Template: Follow this link to view the support article and download our updated Countertop Installation Requirements PDF with an ADA compatible mounting drill hole template (Page 7).

As of December 15, 2023 we only supply our new filter on our storefront, the 3M HF20-I instead of the 3M HF20. It is required to be used in all Bevi models moving forward and is available to order. As a reminder, our new filter is:

• Longer lasting at 2x the lifetime
• Less expensive at $0.018/gal vs $0.030/gal
• Higher quality with 0.2 vs 0.5 micron filtration

We have updated our filtration documentation for customers who want to learn more. As a reminder, it's essential to always flush new filters. If you encounter cloudy water, sometimes caused by air trapped in the water line, you can troubleshoot using this guide.

BiB (Bag-in-Box) Redesign

• The boxes and the bags within them are now 100% recyclable.
• The cardboard of the boxes is now made from 47% renewable and recycled corrugated fibers.
• QR codes are now printed on the boxes for quick access to installation guides.
• The boxes have been redesigned to feature new perforated flaps to simplify opening and access to the spout end.
• Find more specs and images on the updated BiB design in this article.

Technical questions? Explore partners.bevi.co for answers.

You can find all past newsletters here. 

Interested in getting additional updates from Bevi? Sign up for our Hydration Station newsletter. It covers what’s new and exciting behind the scenes at Bevi, and it’s delivered every other month.

If you have any questions, please reach out to our support team by emailing support@bevi.co or calling 866-704-2384.