What is the Well?
The Well is a web app used by operations teams to monitor their Bevi machines. It enables them to proactively service machines, by providing real-time status updates on all machines installed, supporting a joyful hydration experience for all Bevi customers.
How does it work?
When a Bevi machine is installed, it is a requirement for the machine to be connected to the internet. The information from the machine is sent to a cloud, and the Well pulls that information about the machine from the cloud, every 30 seconds. Essentially, the machines “talk” to the Well.
Connectivity and registration information are essential steps in assuring the machine’s ability to communicate with the Well. Without them, we lose visibility into a number of important metrics and alerts on the machines.
Core Features:
Metrics
The Metrics page is now the default view (homepage) for The Well. Learn more about its features and how the data is calculated on the Metrics Page Overview (click here).
The Metrics page provides:
- real-time machine metrics for all units installed
- quick high-level machine health data, including alerts and machine connectivity
- sustainability data on all units installed
- high and low flavor usage data
Installed
Inventory tracking
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- Provides an overview of consumable usage by flavor
- Makes flavor expiration tracking easy
- Provides filter life and CO2 use tracking
Service Alerts and Usage Reports
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- Allows users to group machines based on service and replenishment needs
- Create and manage emails for restock or service alerts to individuals with or without Well access
- Create and manage usage report emails for customers
Warehouse
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- Lists all machines registered to a particular branch, but not installed (In Warehouse status).
- Provides visibility into warehouse inventory, and units available for redeployment.
Users
Note: The Users page is only visible to Admin level accounts.
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- View and manage Well users within your organization.
- Available views and actions vary depending on user permissions settings.
Order (Link)
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- Links directly to the Bevi storefront to easily order consumables, parts, and supplies
Help (Link)
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- Provides links directly to a series of Well training videos, and the Bevi Help Center.
- Step by step guidance