What is the Well?
The Well is a web app used by operations teams to monitor their Bevi machines. It enables them to proactively service machines, by providing real-time status updates on all machines installed, thus offering a joyful hydration experience for all Bevi customers.
How does it work?
When a Bevi machine is installed, it is a requirement for the machine to be connected to the internet. The information from the machine is sent to a cloud, and the Well pulls that information about the machine from the cloud, every 30 seconds. Essentially, the machines “talk” to the Well.
Connectivity and registration information are essential steps in assuring the machine’s ability to communicate with the Well. Without them, we lose visibility into a number of important metrics and alerts on the machines.
Core Features:
Metrics Page
The Metrics page is now the default view for The Well. Learn more about its features and how the data is calculated on the Metrics Page Overview (click here).
- Provides real-time machine metrics for all machines installed.
- Provides quick high-level machine health data including alerts and machine connectivity.
- Provides sustainability data on all units installed.
- Provides high and low flavor usage data for low performing flavors to help boost sales.
Installed Page
Inventory tracking
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- Provides an overview of consumable usage by flavor
- Makes flavor expiration tracking easy
- Provides filter life and CO2 use tracking
Service Alerts and Usage Reports
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- Allows users to group machines based on service and replenishment needs
- Allows users to create emails for service alerts to individuals that have or do not have Well access
- Allows users to create usage report emails for customers
Warehouse Page
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- Houses all machines registered to a particular branch but not installed
- Provides visibility into warehouse inventory and units available for redeploy
Users Page
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- View and manage Well users within your organization
- Available views and actions vary depending on user permissions settings
Order (Link)
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- Links directly to the Bevi storefront to easily order consumables, parts, and supplies
Help (Link)
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- Provides links directly to a series of Well training videos, and the Bevi Help Center.
- Step by step guidance.