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SU 2.0 Install Diagnostics - Board Not Detected (DCB, PDB, BUC)

Updated

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WARNING
warning electric shock hazard yellow caution.png
HAZARDOUS VOLTAGE (120 V / 240 V).
CONTACT MAY CAUSE ELECTRICAL SHOCK AND INJURY. 
DISCONNECT POWER BEFORE SERVICING.

Error: Door Control Board Not Detected

1. Check HMI USB at Door Control Board

  • Unscrew the Phillips head screw and remove the gray plastic Restock Board cover.
  • Ensure USB is properly connected to the Door Control Board.
  • Inspect cable for any damage to connector or wires.
  • Disconnect, and reseat USB cable at Door ControI Board.
    • Ensure the connector is fully seated and clicks into place.

2. Check USB cable at SBC

    • Remove Restock Instruction from the inside of the door.
    • Remove the black plastic cover from the SBC.

  • Ensure USB is properly connected to SBC (green board under the black cover).
  • Disconnect, and reseat USB cable at SBC.
    • Ensure the connector is fully seated and clicks into place.

  • Repeat Diagnostic Test.
    • If Door Control Board is still not detected, contact Bevi Support at 866-704-2384.

Error: Power Distribution Board Not Detected

1. Remove plastic top cover from the Bevi

  • Open door.
  • Remove the 3 screws from the base of the cover.
  • Lift the cover off and place to the side.

2. Check USB connection at power module

    • Ensure USB is properly connected to Power Module.
    • Inspect cable for any damage to connector or wires.
      •  NOTE: There is one white ground wire that is not pinned into the connector, this is normal
    • Disconnect, and reseat USB cable at Power Module.
      • Ensure the connector is fully seated and clicks into place.

3. Check USB connection at door board

  • Ensure USB is properly connected to Door Control Board.
  • Inspect cable for any damage to connector or wires.
  • Disconnect, and reseat USB cable at Door Control Board.

 

  • Repeat Diagnostic Test
    • If Power Distribution Board is still not detected, contact Bevi Support at 866-704-2384

Error: BUC (Base Unit Control) Board Not Detected

1. Check USB connection at power module

  • Remove upper panel from the back of the Bevi.
    • Loosen the 6 screws and lift the panel to remove (see diagram).
  • Ensure USB is properly connected to BUC Board.
  • Inspect cable for any damage to connector or wires.

    • NOTE: There is one black ground wire that is not pinned into the connector, this is normal.

  • Disconnect, and reseat USB cable at BUC Board.

2. Check USB connection at door board

  • Ensure USB is properly connected to Door Control Board
  • Inspect cable for any damage to connector or wires
  • Disconnect, and reseat USB cable at Door Control Board

  • Repeat Diagnostic Test
    • If Power Distribution Board is still not detected, contact Bevi Support at 866-704-2384

Door Opening Procedure

Normal way:

The front door should already be open during install. However, if it was closed, press the Door Open button at the top right corner of the screen to re-open. (If this faiIs, see below.)

If the button is not working…

  • Remove phillips-head screw from right side handle
  • Locate latch inside, and press down to manually release doօr.