Restart Resource Guide
This restart process will show you the steps Bevi recommends when restarting machines that have not been used or have been sitting for longer than a month, or even as a part of a regular quarterly cleaning practice. Machines that go unused for long periods of time "could" end up with contaminants in the water or flavor tubing lines. Things such as sugar crystallization, or even mold and or mildew are possible. Following the Bevi guidelines for the Sanitation and Maintenance process will eliminate these issues, protect your customers from the potential of getting ill, and ensure the Best Bevi experience when dispensing our product.
Summary of Steps to be taken
Total Estimated Time to Complete: 40 min
- Replacing or Flushing the Filter
- Prepping the Carbonator/Chiller for Restart
- Sanitizing the Flavor Lines
- Flushing the system
- Checking Flavor BiB Expiration Dates
- Checking CO2
- Cleaning and Sanitizing the outside of the machine
- Placing the machine in Incubation mode
- Ready for Service
Suggested Parts to have on Hand
Do you need it?
Microfiber Towel Set
Chlorine Based Sanitizer
Compressed Air Duster
Cleaning Brush Set
Sanitation Kit (Includes:Collapsible Bucket, Microfiber Towel Set, Spray Bottle, Chlorine Sanitizer (10 packs per kit), Brush Set, Compressed air duster. (will clean up to 10 units)
Peristaltic Pump Refurb Kit, Standup
Peristaltic Pump Refurb Kit, Countertop
- Items Needed
- Keys to the Bevi Machine
- 5 Gallon water vessel - (standard size of a Home Depot paint bucket)
- Spray Bottle
- Adjustable Wrench
- Consumables (CO2, Flavor BiBs, Filters that are anticipated in this service call
- Sanitizer Manifold - Recommended (can be ordered or made)
- Sanitation Pin Code: The pin code is 1 9 5 8. (Note: you should only input this code when the machine has been fully sanitized and is safe for the customer to use.
- Bypass the water block (If used on the unit you are servicing.) Waterblocks are included on all Bevi models except V1.5
- This procedure will require using up to 4 - 5 gallons of water at a time. This amount of continuous water flow could trip the waterblock. Take the following steps to bypass the waterblock.
- Shut the water off at the source. Disconnect the waterblock and bypass it for cleaning purposes. Once the cleaning process is complete, reinstall the waterblock before leaving.
- If recommissioning a Countertop Bevi, you may also want to take precautions to prevent tripping the leak detector.
- The simplest way to accomplish this would be to wrap a towel around it to absorb any water that may come near it. Remove the towel once the cleaning process is completed.
Power on the machine
- Leaving the water OFF for the moment.
- Use the keys to open the door.
- Turn the carbonator off.
- On the right hand side of the carbonator, towards the back and the bottom, there is a single power switch right near where the power cord is located.
- Push the switch to the down position.
- Power up the Bevi - Power up the Bevi Unit by Flipping the switch on the back of the Bevi to ON or depressing the “1” side of the power switch.
Log your service call
When the Bevi is powered up, log your service call by accessing the service panel. You can do this by:
- Selecting Ingredients button at the bottom of the touchscreen.
- Select any flavor to view the ingredients of.
- On the upper right portion of the screen there is a “X” press and hold until the service panel is initiated.
- Log ALL activities taken such as Filter, Flavor, and CO2 replacements performed during this restart
- Once all activities have been logged, click the "Sanitation Complete" button and enter the pin code, 1 9 5 8. This will unlock the dispense screen for users to use the machine. (Note: you should only input this code when the machine has been fully sanitized and is safe for the customer to use).
Replacing or Flushing the Filter
Upon opening the Bevi Unit it will be important to check the filter. If the Bevi Unit has been dormant (no dispenses for 6 weeks) the filter will have to be replaced. If there have been regular dispenses, use the normal method of filter tracking with the service panel to determine if the filter needs to be changed. IF the filter has NOT had consistent regular dispenses but has been active in the last few weeks a flush of the filter is in order. See below for the appropriate action,
Replacing the filter
- Open the Bevi machine or - for a countertop - locate the cabinet where the filter is located.
- Remove the filter -
- For 3M filters (single white solid filter all in one cartridge) Rotate the filter counterclockwise and pull down to remove the filter.
- For Pentek filters (clear filter housing with filter visible inside) make sure the water is shut off at the source.
- Release the pressure by pressing the red button on top of the filter housing.
- Unscrew the clear filter housing by turning counterclockwise. NOTE: You may need a filter wrench to do this. Drain the water inside the housing and discard the old filter. Make sure to remove both black gaskets from either end of the filter cartridge.
- Replace the filter
- For 3M filters -
- Remove the plastic wrap and the red cap
- Gently push the filter up into the housing and turn it clockwise until seated flush.
- Turn ¼ turn clockwise until it stops.
- place a new cartridge into the filter housing while making sure there is a black gasket on both the top and bottom of the cartridge.
- Screw the filter housing back into the filter head by screwing it in clockwise. NOTE: Use only hands to reassemble, do not use the filter wrench.
Flushing the filter
An Alternative to Filter replacement - If you feel that the machine has been dormant for less that 6 weeks then you can purge the filter system by running 3 - 4 gallons of water through the Bevi to purge the filter. NOTE: do this once the water is turned on to the unit)
- Disconnect the filter Output line and place it into a 5 gallon bucket
- Flush 4 - 5 gallons of water through the filter to ensure it is fully purged
Resources for Filter changes
Checking the CO2
Prior to going to your service call, ask your manager to check the CO2 levels of the machines you will be restarting. They can do so by accessing https://well.bevi.co . In cases where the CO2 is below 10% you may want to consider replacing CO2 to prevent another service call in the near future. (This all depends on customer usage)
The CO2 to the Bevi unit should have been shut off prior to shutting down the Bevi. In cases where this did not happen slight leaks may have drained some or all of the CO2 from the tank. If your CO2 level is fine, you can open the valve on the tank by turning the valve counter clockwise. NOTE: for Bevis other than Version 1.5 Units that have regulator meters - ensure CO2 is reading is 6 bars or 87.5 psi.
If you need to replace the CO2 , then use the following steps to complete a swap.
- Ensure that the CO2 valve is off by turning the valve clockwise until closed.
- Disconnect the feed line from the tank - NOTE: make note of the nylon washer - you will need to make sure this is installed with the next tank
- Swap the CO2 tank and reconnect the feed line - NOTE: make sure the nylon washer is installed
- Once the feedline is tightened open the CO2 valve
- NOTE: for Bevis other than Version 1.5 Units that have regulator meters - ensure CO2 is reading is 6 bars or 87.5 psi. For Version 1.5 Units this is controlled internally.
- Secure the CO2 Tank using the strap provided in the Unit.
- Log your service in the service panel
Resources for CO2 Replacement https://vimeo.com/349714752
Purging Booster Pumps
If a Booster Pump is installed in your Bevi unit make sure to purge any sitting water left in the pump since shut down. You can accomplish this by running the pump and rinsing it out. To do this perform the following steps:
- Disconnect Pump from the power strip in the Bevi
- Turn on the Water to the Bevi Unit by moving the water source valve on the back of the Bevi Unit to the “Open” position
- Disconnect the output hose from the Booster pump and redirect into a 5 gallon bucket.
- Reconnect the power to the pump for 10 seconds allowing water to flow through the pump
- Disconnect the Power
- Reconnect Output line to its’ original place
- Reconnect to the Bevi power strip
Prepping the Carbonator/Chiller for Restart
The chiller/carbonator unit works on the premise that an active ice bank is present to cool the water coming out of the Bevi Unit upon dispense. If a Bevi Unit has been shut off for a period of time it will have an ice bank that has melted and the water supply to maintain it could have evaporated either partially or completely. As well, any standing water in other areas of the unit will need to be purged to ensure proper water quality. The following steps will help you achieve this:
- Fill the Ice Bank - Turn on the Ice Bank fill valve and start filling the Ice Bank - be sure to keep an eye on the Ice Bank fill tube. When you see water coming into the tube shut off the Ice Bank filling valve. (Note: Seeing water in this tube ensures proper fill amounts in the Ice Bank.) Not filling the Ice Bank properly could cause water to not be cold enough or provide a desired level of carbonation in the water. For a complete guide on how to ensure the Ice Bank is full, Click Here
- Purge the Chiller/Carbonator - To ensure any standing water has been removed from the supply lines to the dispense area, purging all old water out of the carbonator and refreshing the water supply is mandatory. To complete this action perform the following steps
- Turn off the water supply
- Dispense sparkling water until only CO2 comes out of the lines
- Turn the water supply back on
- Dispense sparkling water for 1 - 2 minutes to ensure lines are clear
Clearing the Buffer Tank (Version 1.5 Units only)
To ensure removal of any stagnant water you will need to purge the Buffer Tank of any water left in the unit at the time of shut down. To do so, take the following steps:
Note: Versions 1.0 and .75 Units do not normally have buffer tanks, but they may have been addedinstalled post machine install. Check the units to determine the necessary stepsmake sure.
- Redirect the Ice bank fill line into a 5 gallon bucket
- Turn off theClose water source
- Open the ice bank and fill until water stops flowing
- Close ice bank fill and open water source until water stops flowing
- Repeat process two additional times
- Replace Ice Back fill line
Checking Flavors and Sanitizing the Flavor Lines
Like the chiller/carbonator, standing water in the flavor lines could have evaporated, causing crystallization of sugar sweetened flavors, or in other cases, mold and mildew. Sanitizing the lines with a chlorine based sanitizer will remove these impurities. It is IMPORTANT to perform these steps - and this is REQUIRED before placing the Bevi Unit back into service. This operation should also be followed quarterly as a standard practice to ensure optimal Bevi performance. Below are the steps to follow in order to sanitize the Bevi. NOTE: Prior to this procedure, prepare the chlorine solution in an appropriate bucket - either a collapsable 2.5 gallon bucket or larger 5 gallon bucket of warm to hot water based on the instructions on the sanitizer packets.
- At the machine site, using the collapsible bucket, prepare the chlorine-based sanitizer solution by dissolving in lukewarm to warm water.
- Complete steps 2 through 8 of the Routine Sanitation process quarterly.
- Disengage all 4 BIB connectors (additional BIB connectors may be present if the Bevi is Double BIBed) and soak in the bucket of prepared sanitizer solution for at least 1 minute. Use cleaning brushes as needed to remove excess build-up. Remove and rinse with clean, warm water.
- Place flavor lines directly in the bucket of sanitizer solution (see image below). Position a collection vessel beneath the dispensing area. Access the service panel of the touchscreen. Using the Prime function for each flavor, pump cleaning solution through each flavor line. Allow the solution to sit in the lines for at least 2 minutes (use of Sanitizer Manifold may speed up this process).
- Dump out the sanitizer solution from the bucket and replace with warm, clean water. With a collection vessel still beneath the dispensing area, replace flavor lines in the bucket and pump with water to rinse for an additional minute.
- Inspect ALL tubing, including water and flavor lines to verify they are clear of impurities. If ANY of the lines ARE NOT CLEAR and free of impurities they should be REPLACED.
- Visually inspect the flavor pumps for any impurities or obstructions - if there is anything noticed, clean or replace the flavor line running through the pump.
- Use the spray bottle - filled with sanitizing solution - to spray the flavor nozzle - let sit for 2 minutes and then wipe. Repeat if necessary.
- Check all Flavor BiB expiration dates - it is important to check ALL flavor BiBs to ensure that all remaining flavors upon activation of the unit are current and not expired. If expired or empty, replace with a new BiB.
- Locate the Expiration Date near the blue arrow on the top face of the box
- Log your activity in the Service Panel
- Reinstall BIB connectors to flavor lines and connect to BIBs on each shelf or below the countertop unit.
- Prime each flavor line with concentrate for 20 seconds to ensure quality of dispense.
Resources for Cleaning and Sanitizing a Bevi: https://partners.bevi.co/hc/en-us/articles/360044591154-Procedures-for-Sanitizing-Machines
Resources for Changing Flavor BiBs
Final Flushing the system
If the above procedure has been followed and there are NO IMPURITIES visibly seen in any of the Bevi water, flavor or pump lines, dispense one gallon of still water, and one gallon of sparkling water as a final rinse. Dispense each flavor and taste for quality.
Important - If there was a water block that was bypassed please reinstall the waterblock before leaving.
Important - Please make sure the Ice Bank fill Line has been reconnected
Cleaning and Sanitizing the outside of the machine
The touchscreen and the drip tray are the most active parts of the outside of the Bevi Machine. While it is important to wipe down the whole machine with sanitizing spray, please note two important steps to ensure proper cleaning of the Drip Tray and Dispense screen.
Perform the following steps using a spray bottle of sanitizing solution and a microfiber cloth.
- Remove the drip tray and thoroughly clean in a sink with soap or sanitizing spray to remove any residual grime from the inside or outside of the drip tray.
- Before replacing it, clean the area where the drip tray sits as overflow can create build-up.
- Spray with sanitizing spray and let sit for 2 minutes to ensure it is disinfected - Wipe dry
- Replace drip tray once the process is complete and lock the unit or close cabinet doors.
- Note: Drip tray CAN be placed in a dishwasher - inform the customer that they should place the drip tray in the dishwasher weekly - this will make cleaning easier during your next service.
- Never spray cleaner directly onto the Touch Screen. Spray a cleaning towel with sanitizing spray then wipe the Touchscreen thoroughly to clean.
- Spray the outside of the Bevi with sanitizing spray and wipe down thoroughly.
Check for any remaining grime or dust inside the unit
- Clean any dust and/or other build-up using sanitizing spray or use compressed air to dislodge dust.
- [Countertop units only] Check for dust build up on or around the exhaust fan on the back of the head unit. Use compressed air to dislodge dust.
- Close and Lock the Unit.
- As a courtesy to the customer please inspect and clean the floor in front of the Bevi using the cleaning solution and paper towels (not the microfiber cloth).
- If not already done, taste each flavor before leaving to ensure quality.
- End the service by entering all actions if not already done and pressing the End Service button.
- Place the machine in Incubation mode before leaving the customer site.
Ready for Service - Attach the “Cleaned” Sticker
To avoid an additional service call PLEASE place the Cleaning notice sticker on the outside of the Bevi to inform your customer that the Bevi has been cleaned using the steps above and is ready for use.
Thank you for taking the time to ensure your customers safety, and the best Bevi experience possible.
For Technical Assistance, or help with any of these steps contact Bevi at: 866-704-2384 or email at firstname.lastname@example.org