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Machine Alert - Inlet Water Temporarily Unavailable / Inlet Water Unavailable

Updated

In This Article (click to jump)

Overview

When the water source entering a Bevi 2.0 Standup is blocked or heavily restricted, the machine triggers two alerts in consequent escalation levels.

  • 🟡 First Alert: Inlet Water Temporarily Unavailable - The Temporarily Unavailable alert triggers first. This remains active for up to 24 hours, while the machine attempts to automatically clear the alert by checking the water supply periodically. If this alert does not clear after 24 hours, the machine escalates to the Unavailable alert.
  • đź”´ Escalated Alert: Inlet Water Unavailable - The Unavailable alert triggers after the first Temporarily Unavailable alert fails to auto recover.  Requires technician to clear the alert after checking the supply water.

Impact to machine & users: Both alerts block and suspend all user dispensing, until either alert clears. The "Bevi needs water" message will display onscreen, indicating interruption to source water supply.

For any temporary interruptions to the water source entering the Bevi, the machine will resolve the alert automatically, once the water source is restored within the first 24 hours. 

However, if there are repeated Inlet Water Temporarily Unavailable or Inlet Water Unavailable alerts, please proceed to the diagnostic steps below.

Required Tools & Materials

  • Philips Screwdriver
  • Multimeter (optional)

Potential Replacement FRUs Needed

  • Buffer Tank
  • Filter
  • Manifold 1
  • Base Unit Control Board
  • Backflow Preventer

Diagnostic Troubleshooting Steps

1. Check to see if you have water flowing into the Bevi machine.

  • Check to see if this is a building-wide issue. For example, are the other water devices around the Bevi machine receiving incoming water? If other devices are also not receiving incoming water, discuss any building-wide water source issue with the building manager.
  • Follow the water line from the back of the Bevi machine to the water source. Ensure all valves along the water path are in the open position. 
  • If the water has been restored, manually clear the alert on the machine by following the Manual Alert Clearing section below.

2. Check the water flow rate entering the Bevi machine.

  • Find and shut off the nearest water valve entering the back of the Bevi unit.
  • Disconnect the flexible water line from the back of the Bevi unit, and place the line into a bucket.
  • Open the valve slowly and determine the water flow rate, as the water runs into the bucket.
    • If no or limited water flow is observed, the issue is with the building plumbing or water source. Please speak with the building manager.
    • If adequate water flow is observed, move onto the next step.
  • When complete with Step 2, reconnect any water line or plumbing entering the Bevi unit and reopen any valve.

3. Ensure the Buffer Tank is open.

  • Make sure that the Buffer Tank has not been shut off by ensuring the valve on top of the tank is in the open position.
  • If the Buffer Tank had been closed, reopen the Buffer Tank. Validate functionality of the unit by attempting multiple still water dispenses, ensuring adequate water flow through the Bevi unit and the Buffer Tank.
  • Move onto the next step if you continue to have issues.

4. Verify that the Filter is properly installed.

  • Attempt to re-seat the filter housing. Disconnect the filter by turning the filter housing clockwise. Then, reconnect by turning the filter housing counterclockwise.
  • Validate functionality of the unit by attempting multiple still water dispenses, ensuring adequate water flow through the Bevi unit and the Filter.
  • Move onto the next step if you continue to have issues.

5. Check the water flow through the Filter.

  • Place a bucket under the filter flush valve and open the valve, draining any water into the bucket.  While either inlet water alert is active, there should be minimal water inside the Buffer Tank.
  • With the flush valve open, open the machine inlet solenoid to allow water through the Filter by using the Troubleshooting Tools Menu on the touchscreen.
    • On the unit touchscreen, go into the service panel by selecting “Explore” > “Service” > “Machine > “Troubleshooting Tools Menu”.  From there, go to the “Controls” section and the “Water” subsection, then under “Inlet Solenoid” and select “Open”. 

    • If you see adequate flow, close the inlet solenoid. Replace the Buffer Tank. After the Buffer Tank is replaced, validate functionality of the Bevi unit by attempting multiple still water dispenses.
      • If the issue persists after replacing the Buffer Tank, replace the Backflow Preventer. After the Backflow Preventer is replaced, validate functionality of the Bevi unit by attempting multiple still water dispenses.
    • If you do not see adequate flow, close the inlet solenoid. Then, replace the Filter. After the Filter is replaced, validate functionality of the Bevi unit by attempting multiple still water dispenses.
    • Move onto the next step if you continue to have issues.

6. Check the functionality of Inlet Manifold.

  • Inspect wiring on both ends of the Manifold to ensure both ends of the cabling are properly connected.
  • If no cabling issue is found, disconnect the cable leads to Manifold 1. Connect the leads to a multimeter.  Open the inlet valve through “Troubleshooting Tools Menu” (as shown in Step 5b). Verify if you are seeing ~24 V on the multimeter.
  • If the proper voltage is seen, shut the inlet valve. Replace Manifold 1. After Manifold 1 is replaced, validate functionality of the Bevi unit by attempting multiple still water dispenses.
  • If the proper voltage signal is NOT seen, shut the inlet valve. Replace Base Unit Control board. After the Base Unit Control Board is replaced, validate functionality of the Bevi unit by attempting multiple still water dispenses.

Resolving and Clearing Alert Manually

After resolving the water flow issue with the diagnostic steps above, make sure to validate functionality of the Bevi unit by attempting multiple still water dispenses.

When confirmed that the inlet water source is now available, navigate to the original alert with the touchscreen. Go to “Service Panel” > “Alert Center”, and then select “Mark Resolved” under the alert on the machine.

Please note that if you resolve the alert without fixing the issue, the alert will reappear and continue to disable the machine.

If the issue persists or you need any assistance, please contact Bevi Technical Support at support@bevi.co, or call our support line at 866-704-2384 (866-704-BEVI)