Energy Boost Launch Q&A (Caffeine Name Update)

Overview

The enhancement concentrate "Caffeine" is rebranding to "Energy Boost" to align with user preferences, while keeping the same formula and benefits. There are no changes to the recipe or SKU, UPC, or flavor numbers. "Energy Boost" will appear on Bevi machine dispense screens, while flavor concentrate boxes (BiB's) and The Well will continue to show "Caffeine" for now. Invoices and machine Service Panels will show "Energy Boost (Caffeine)".

General

Q: What is Energy Boost?

A: Rebranded from "Caffeine" to "Energy Boost", this enhancement continues to give any beverage a natural lift with caffeine from green coffee beans. The intensity of this enhancement can be adjusted from low to high with an onscreen slider.

The estimated amount of caffeine added to the beverage when Energy Boost is selected can be found on the onscreen nutrition counter, both before and during dispense.

Q: What does Energy Boost taste like?

A: Whether "Caffeine" or "Energy Boost", most users find this enhancement to be flavorless, while some report a mild taste.

Q: How is Energy Boost different from Bevi’s Caffeine enhancement?

A: There’s no difference, except the name. Energy Boost uses the same ingredients as Caffeine.

Q: Why did Bevi decide to make this change from Caffeine to Energy Boost?

A: At Bevi, we continually collect and review user feedback to create the best product experience. Through this feedback, we found the name "Energy Boost" aligns more with consumer preferences for this enhancement.

Q: How will Energy Boost appear on the Bevi dispense screen?

A: The Energy Boost selection appears in place of Caffeine on the Bevi dispense screen for all machines that had Caffeine installed.

Technicians/Self Servicers

Q: Does the name change to Energy Boost affect SKU’s, UPC, or flavor numbers?

A: While the SKU and UPC numbers will not be changing, this name change will affect both Caffeine #104 and Caffeine #126. The flavor numbers will not change.

Visit our Flavor and Enhancement List for a full list of SKU's and concentrate names.

Q: How does this change affect technicians when swapping BiBs?

A: There is no additional work required! For clarification while performing swaps, here’s how the name will show up across Bevi machines.

For now, BiBs (concentrate boxes) will continue to show “Caffeine” as the name printed on the box and label. The invoices will also continue to list "Caffeine", as well as "Energy Boost (Caffeine) in the description.
On Standup 2.0 units: When a Caffeine BiB is scanned in, it will show the name as “Energy Boost (Caffeine)”.

On Countertop and Standup 1.5, 1.0, and 0.75 units: When a Caffeine BiB is being installed, the technician should select “Energy Boost (Caffeine)” from the FLAVOR NAME menu in the onscreen service panel.

For now, The Well will continue to show “Caffeine” as the name of the flavor, not “Energy Boost.”

Q: How do I order Energy Boost?

A: You can order it at orders.bevi.co under the name "Energy Boost (Caffeine)". Please note, the concentrate box and label will still say “Caffeine” when delivered.

Q: How will Energy Boost show up on my invoice?

A: For now, Energy Boost will show up on your invoice under the name “Caffeine", with the description of "Energy Boost (Caffeine)". See image below.

Q: Can you recap which names I should expect to see in which places?

A: The naming will appear as follows:

Dispense screen: “Energy Boost” is displayed on the Bevi machine’s dispense screen for users to select.
Service panel: “Energy Boost (Caffeine)” is visible to technicians on the Bevi machine’s Service Panel.
The Well: For now, “Caffeine” will be shown to users of The Well.
BiB boxes & labels: "Caffeine” is still shown on the physical concentrate packaging, until our production switches over in the next few months.
Ordering website: “Energy Boost (Caffeine)” is used on our ordering platform (orders.bevi.co).
Invoices: "Caffeine" will continue to appear on invoices, along with "Energy Boost (Caffeine)" in the description.