Articles in this section

See more

Countertop LED failure at installation - Replacing the LED assembly in Bevi Countertop Models

  • Updated

TECHNICAL REWORK BULLETIN

Title

REPLACING CT V1.0 LED ASSEMBLY

Date

2020-05-13

Author

Haji Mammadov/Alex Fee

Version

  

Subject

  

Notify Customers?

  Yes via Mass Notification                      

Notify Partners?

  Yes via Mass Notification                        

For Questions Contact

support@bevi.co

Description

Due to a manufacturing defect, countertops produced on March 16th may have increased failure rate due to an LED issue.  

FAQs
  • How do I know if I have a suspected product with the LED issue?
    • Visually LEDs strips will be white color as shown below. 
LED_Example.PNG




  • What are the failure modes?
    • LED not illuminating. Could be one or both sides of LED assembly. 
    • LED illuminating partially, not all 8 LEDs light up. Could be one or both sides of the LED assembly
    • LED illuminating intermittent colors. All LEDs should display the same color when turned ON. 

  • What do I do if I have a suspected product? 
    • Inspect the unit per inspection process below.  This can be done in the box or during installation. If LED assembly passes inspection, continue with the normal installation process. 
  • What do I do if I have a failure during inspection?
      • The LED problem should not interfere with the installation and dispensing function of the machine.  Thus, the unit can still be installed.  
      • However, the LED light connector should be disconnected. See replacement instructions below. 
      • Contact Bevi Support to order LED Assembly replacement. Part # 540-0032. 
  • Can failure happen after installation?
    • Yes, but it is unlikely. The failure is most likely to be observed after transportation and handling during installation.  There  is no evidence that LEDs will fail at a higher rate after installation. 
 
 

Messaging to Partners
  1. Inspect the LED lights per attached inspection process.  Inspection can be done in the box or during installation by using the power cable from the kit.   The LED issue should not interfere with the installation and dispensing operation of the machine.  
  2. Contact Bevi Technical Support to order replacements.  
  3. Replace the LED lights per attached instructions once a replacement is received.