Troubleshooting Countertop Water Leaks

Overview 

This article provides a comprehensive guide to troubleshooting and resolving water leaks affecting Countertop 1.0 machines. These guidelines outline key areas of focus to help efficiently diagnose and effectively address the leak.

In this article (click to jump)

• Initial Assessment
• Open the System 
• Identify, Report, and Repair the Leak

Required Tools & Parts

• #1 & #2 Phillips Screwdrivers
• Flashlight
• Spare Leak Detector Pads

Initial Assessment

Task 1: Identify the Water Trail

1. Follow the water trail back to locate its suspected origin, using damp spots, puddles, or drips as potential indicators.
   • TIP: Use the System Maps for the Countertop and Chiller water paths to familiarize yourself with the water flow through the machine and components.

Open the System 

Task 2: Access the plumbing components

1. After tracing the likely origin of the leak, open up the related component (i.e Chiller or Head Unit) if necessary to provide access.
   • Chiller: To gain visibility into the Chiller, use a #2 Phillips screwdriver to remove the two screws securing the black service port to the top of the chassis.
   • Head Unit: To gain visibility into the Head Unit, use a #1 and #2 Phillips screwdriver to remove the 8 screws securing the back plate onto the Countertop chassis.
     • Use the #1 Phillips for the top two screws, which are slightly smaller. 
     • Be careful when removing the back panel, as there will be wiring connected between the power switch and the control board.  

Task 3: Open water source to pressurize components

1. Often, the water source will be shut off by facility operators during a leak. To ensure the machine is under pressure while troubleshooting, open the water source. 
   • Ensure the leak detector fastened to the Chiller Tray is not tripped, as that will stop waterflow to the Chiller.
   • If the leak detector is tripped, reset it (refer to this 🎬 Video Overview)
2. Power cycle the Chiller below the head unit, using the green power switch on the side of the chiller.
   • When installed facing forward, the switch is on the right side, next to where the power cord plugs in.
3. Ensure the Head Unit is powered on, using the black power switch on the back of the unit.

Identify, Report, and Repair the Leak

Task 4: Locate the active leak

1. Use a flashlight to thoroughly inspect all internal components, paying close attention to tubing connections and fittings.
   1. If the leak is not visible, dispense both still and sparkling water from the touchscreen for 5 seconds each.
   2. Re-inspect all components and fittings.
2. Repeat steps 1a–1b until you have determined the leak location.

Task 5: Report the issue to Customer Care 

1. When the origin of the leak has been determined, report the issue to Customer Care for follow-up instructions. Contact us at support@bevi.co or by phone at 866-704-2384 (BEVI).
   • If the machine is under warranty, the affected component will be replaced at warranty cost.
   • If the machine is sold and out of warranty, the correct part number and description will be provided for ordering.
   • If the problem can be repaired on site, an agent will assess and assist accordingly. 

2. IMPORTANT: If the leak cannot be repaired during the visit, ensure the water source is shut off and that the machine/chiller power is shut off before leaving the site.

If you have any questions or need further assistance, please contact Bevi Technical Services at support@bevi.co, or call our support line at 866-704-2384 (BEVI)