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Flavor pump current out of range - CT 2.0 IDx

Signature Countertop 2.0
Updated

Overview:

This guide will walk through the steps to troubleshoot an Install Diagnostics test failure for Flavor Pump current. This test will fail when the pump current is detected above, below expected current range, or if no current is detected.

In this article (click to jump)

Required Tools & Parts

  • Key or similar thin/flat tool
  • FRU P/N 720-0370 - HEAD UNIT CONTROL BOARD
  • FRU P/N 720-0372 - FLAVOR PUMP

Troubleshooting Steps

Task 1: Retest

  1. Restart the diagnostic tests to see if it passes on the second attempt.
  2. If the test continues to fail, power cycle the Bevi via the power switch on the front of the chiller.
    1. Navigate back through the installation steps to the Install Diagnostic step and repeat the test.
    2. If the test continues to fail, continue to Task 2.

Task 2: Remove the head unit shell.

  1. Power off the Bevi using the power switch on the front of the Compact Chiller.
  2. Release to top mounting clip for the head unit shell.
    1. Place both hands on the sides of head unit shell near the top.
    2. Using some force, twist the top of the shell to release the top clip.
  1. Insert a key, or similar flat thin tool into the access hole at the rear base of the head unit to release the latch and remove shell.
  2. Inside the cabinet, locate the split nut on the threaded coupler at the base of the head unit and loosen it 2-3 turns.
    1. This will allow you to rotate the head unit for easier access to the back.

Task 3: Inspect the Flavor Pump cable at HUC Board.

  1. Locate the pump associated with the diagnostic failure.
    1. Each pump is labeled on both the flavor pump carrier.


[IMAGES OF PUMPS W/NUMBERING]

  1. Locate the corresponding Flavor Pump connection on the HUC board.
    1. Inspect the cables and connector for any visible signs of damage.
    2. Ensure the cable is fully seated.
    3. If any damage to the cable or connector is found, please contact Bevi Support at 866-704-2384.


[IMAGES OF HUC PUMP CONNECTOR]

  1. Carefully disconnect flavor pump cable from the HUC board,
    1. Release the lock latch on the connector to disconnect.
    2. Inspect the connector and cable for any damage, and ensure the wire pins are secure in the connector.
  2. Reconnect the flavor pump cable to the HUC Board.
    1. Ensure the cable is fully seated into the board side connector and securely clicks into place.

[IMAGES OF PUMP CABLE DISCONNECT/RECONNECT]

  1. Power on the Bevi using the power switch on the front of the compact chiller.

Task 6: Retest

  1. Power on the Bevi
  2. Navigate back to the Install Diagnostics screen.
  3. Restart the Install Diagnostics test.
    1. If the test passes, continue with installation.
      1. Reinstall the head unit shell, and retighten the split nut.
    2. If the test fails, either the flavor pump, or HUC Board may be faulty.
      1. Contact Bevi Support at 866-704-2384.
      2. FRU P/N 720-0370 - HEAD UNIT CONTROL BOARD
      3. FRU P/N 720-0372 - FLAVOR PUMP


If you need any further assistance, please contact Bevi Technical Support at support@bevi.co, or call our support line at 866-704-2384 (866-704-BEVI).