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Flow Sensor out of range (Initial) - CT 2.0 IDx

Signature Countertop 2.0
Updated

Overview:

This guide will walk through the steps to troubleshoot an Install Diagnostics test failure of the Flow Sensor.

Required Tools & Parts

  • Key or similar thin/flat tool
  • FRU PN #720-0395 - NOZZLE (optional)
  • FRU P/N 720-0370 - HEAD UNIT CONTROL BOARD (optional)

Troubleshooting Steps

Task 1: Retest

  1. Restart the diagnostic tests to see if it passes on the second attempt.
  2. If the test continues to fail, power cycle the Bevi via the power switch on the front of the chiller.
    1. Navigate back through the installation steps to the Install Diagnostic step and repeat the test.
    2. If the test continues to fail, continue to Task 2.

Task 2: Remove the head unit shell.

  1. Power off the Bevi using the power switch on the front of the Compact Chiller.
  2. Release to top mounting clip for the head unit shell.
    1. Place both hands on the sides of head unit shell near the top.
    2. Using some force, twist the top of the shell to release the top clip.
  1. Inside the cabinet, locate the split nut on the threaded coupler at the base of the head unit and loosen it 2-3 turns.
    1. This will allow you to rotate the head unit for easier access to the back.

Task 3: Inspect the Flow Meter cable at HUC Board.

  1. Locate the Flow Meter connection on the HUC board.
  1. Inspect the cable and connector for any visible signs of damage.
  2. Ensure the cable is fully seated.
  3. If any damage to the cable or connector is found, please contact Bevi Support at 866-704-2384.
  1. Carefully disconnect flow meter cable from the HUC board,
    1. Release the lock latch on the connector to disconnect.
    2. Inspect the connector and cable for any damage, and ensure the wire pins are secure in the connector.
  2. Reconnect the flow meter cable to the HUC Board.
    1. Ensure the cable is fully seated into the board side connector and securely clicks into place.
  1. Power on the Bevi using the power switch on the front of the compact chiller.

Task 4: Retest

  1. Power on the Bevi
  2. Navigate back to the Install Diagnostics screen.
  3. Restart the Install Diagnostics test.
    1. If the test passes, continue with installation.
      1. Reinstall the head unit shell, and retighten the split nut.
  4. If the test continues to fail, either the flow meter, or HUC Board may be faulty.
  5. If the test continues to fail, the HUCB Firmware may not be on the latest version.
    1. Contact Bevi Support at 866-704-2384.
    2. Bevi Support will assist in confirming if the HUCB firmware is up to date, or requires an update.
  6. If the firmware is already on the latest version, or the test continues to fail after the HUCB is updated, the flow meter, or HUC Board may have failed.
    1. FRU PN #720-0395 - NOZZLE
    2. FRU P/N 720-0370 - HEAD UNIT CONTROL BOARD


If you need any further assistance, please contact Bevi Technical Support at support@bevi.co, or call our support line at 866-704-2384 (866-704-BEVI).