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HUCB Flavor Sense Out Of Range - CT 2.0 IDx

Signature Countertop 2.0
Updated

In this article (click to jump):

Required Tools & Parts

  • Key or similar thin/flat tool
  • FRU PN #720-0370 - HEAD UNIT CONTROL BOARD

Before Continuing

If the Install Diagnostics tests for HUCB Flavor Sense reading is failing, it may be an indication that the Bevi is installed in a location that does not meet the proper environmental site requirements stated in the Installation Guide. Before troubleshooting, confirm that the install site meets the requirements below.

  • Bevi is installed indoors.
    • Outdoor installation is not approved.
  • Ambient room temperature for install location is between 10-32°C (50-90°F).
  • No excessive humidity.
  • 5” clearance from the back of the Head Unit to the backsplash.
  • 1” clearance on each side of the Head Unit.
  • Any overhead cabinets above the Head Unit are at least 20” from the countertop surface.

If the installation meets all requirements as stated on Page 5 of the Installation Guide, continue with the troubleshooting steps below.

Troubleshooting Steps

Task 1: Retest

  1. Restart the diagnostic tests to see if it passes on the second attempt.
  2. If the test continues to fail, power cycle the Bevi via the power switch on the front of the chiller.
    1. Navigate back through the installation steps to the Install Diagnostic step and repeat the test.
    2. If the test continues to fail, continue to Task 2.

Task 2: Power Off the Bevi.

  1. Power off the Bevi using the power switch on the front of the chiller.
  2. Disconnect the power cord from the back of the chiller.

Task 3: Remove the head unit shell.

  1. Release the top mounting clip for the head unit shell.
    1. Place both hands on the sides of head unit shell near the top.
    2. Using some force, twist the top of the shell to release the top clip.
  2. Inside the cabinet, locate the split nut on the threaded coupler at the base of the head unit and loosen it 2-3 turns.
    1. This will allow you to rotate the head unit for easier access to the back.
  3. Insert a key, or similar flat thin tool into the access hole at the rear base of the head unit to release the latch and remove shell.

Task 4: Inspect the HUCB for any damage.

  1. Perform a visual inspection of the HUCB for any damage.
  2. Check for signs of water and or flavor leaks that may have contacted the HUCB.
  3. Inspect all electrical connections for any signs of damage.
  4. If no issues are found on the HUCB, continue to Task 5.
  5. If any damage or issues are found on the HUCB, then it may need to be replaced.
    1. Please contact Bevi Support at 866-704-2384 for assistance.
      1. FRU PN #720-0370 - HEAD UNIT CONTROL BOARD

Task 5: Retest

  1. Reinstall the Head Unit shell.
    1. Ensure the upper and lower latches click in securely.
  2. Plug in the power cord and power on the Bevi via the switch on the front of the Compact Chiller.
  3. Navigate back to the Install Diagnostics screen.
  4. Restart the Install Diagnostics test.
    1. If the test passes, continue with installation.
    2. If the test fails, contact Bevi Support at 866-704-2384 for assistance.
      1. Bevi Support will assist in checking to confirm that the Bevi is on the most current software and firmware versions.
    3. If any updates are available, Bevi support will push remote updates to the machine.
  5. After updates, repeat the diagnostics test.
    1. If the test passes, continue with installation.
    2. If the test fails, the HUCB may be faulty.
      1. FRU PN #720-0370 - HEAD UNIT CONTROL BOARD
bevi droplet favicon.png If you have any questions or need further assistance, please contact Bevi Technical Services at support@bevi.co, or call our support line at 866-704-2384 (BEVI)