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SU 2.0 Gen 1 Touchscreen Remove & Replace Guide (US/NA)

Updated

Overview

This article walks through the process of replacing the Gen 1 version of the touchscreen assembly in US/North American (NA) Bevi Standup 2.0 machines.

📘 NOTE: Make sure you’re using the right guide. This guide is for Gen 1 ► Gen 1 touchscreen only.

If you are replacing an existing Gen 2 Touchscreen, or upgrading a Gen 1 to Gen 2 SBC/Touchscreen, visit these guides instead:

In this article (click to jump):

Required Tools & Materials

  • FRU - TOUCHPANEL ASSEMBLY: P/N # 720-0109
  • Small Flathead screwdriver
  • #2 Philips Screwdriver
  • Masking / Painters Tape

NOTE: Prior to proceeding with the removal and replacement procedure, verify you received the correct touchscreen assembly:

  • There are two versions of the Standup 2.0 Touchscreen. 
    • Gen 1 Touchscreens (720-0109) are to be used only with Standup 2.0’s with the Gen 1 SBC (US/North America only). 
    • Gen 2 Touchscreens (720-0304) are to be used only with US/NA Standup 2.0’s equipped with the Gen 2 SBC, and all UK/EU machines. 
  • If you have received the incorrect Touchscreen for your region, do not continue with installation. 
    • Contact Bevi Support at 866-704-2384.

Remove and Replace Procedure

📘 NOTE: If you are also replacing any of the cabling along with the touchscreen, the computer board (SBC) will also need to be partially removed. Visit this page for additional info:

Task 1: Enter the Service Panel to open the door

  1. Navigate to the Service Panel.
    • Touch the Service button in the top left corner of the main dispense screen.
    • Touch "Start Service" on the right side of the screen.
    • Enter the access code “1986”.
  2. The door should open.  If it doesn't, press the “Open Door” button.
    • If the Touchscreen is not functional and you are unable to open the door, please contact Bevi Support at 866-704-BEVI.  

Enter SP Service Panel 2.0 Upd 072324_v2.png

Task 2: Disconnect power from Standup 2.0 

  1. Turn off the power switch on the top rear of the unit. 
  2. Remove the power cable.

2.0 unplugged power cable supply.png

Task 3: Remove the restock instruction card 

  1. Remove the restock instruction card by carefully removing the 3 plastic rivets securing the card to the door.
    • Gently pry plastic rivets up using a small flathead screwdriver

Task 4: Remove the Touchscreen.

  1. Place two strips of tape across the top and bottom edges of the touchscreen.
    • This will help hold the screen in place when the mounting screws are removed.

  1. On the inside of the door, remove the 4 mounting screws.
    • Set the screws aside in a safe place for reinstallation later.
CAUTION: With the mounting screws removed, the screen can fall out. If you did not secure it in place with tape, be sure to hold it in place with your hand as you remove the screws. 

  1. On the front of the Bevi, carefully peel the top strip of tape back and tilt the screen away from the door. 

  1. Disconnect cables from the Touchscreen.
    • There are 3 cables that need to be disconnected. 
      • HMI LED Backlight
      • HMI Video (LVDS)
      • HMI Touch Sense
    • Carefully disconnect the three cables from the back of the touchscreen. 
    • The LVDS cable has 2 metal latches on the sides of the connector that need to be depressed to release the connector.  
  2. Peel up the black tape securing the cables to the back of the touchscreen and remove the screen. 
      • The cables should not be removed as they will be reused with the new touchscreen.
CAUTION: Do not pull directly on any of the wires, as it can be easy to damage or even pull the wires out of the connector.

Task 5: Install the new Touchscreen.

  1. Unbox the replacement touchscreen. 
  2. Reconnect the 3 cables to the back of the touchscreen.  
    • The cables all have unique connectors, and cannot be plugged in incorrectly. 
  3. Place the screen onto the door. 
    • Ensure that the cables are not pinched between the touchscreen and door. 
    • Secure the touchscreen panel with two strips of tape to hold it in place, as done in the removal process.   
  4. Install the 4 mounting screws.  
    • As you install the screws, ensure the touchscreen is centered before fully tightening. 
    • Do not overtighten the screws. 
    • NOTE: One screw is longer than the rest, this should be installed in the bottom right corner. 

Task 6: Test the machine

  1. Plug in the power cord and power on the Bevi.  
  2. Once the Bevi restarts, inspect the screen to ensure the display is functioning properly.  
    • If the screen does not start up, check and ensure the HMI Video, and HMI LED cables are connected properly and fully seated in the connectors on the back of the screen. 
  3. Test the machine by dispensing multiple drink selections to ensure the touchpanel is functioning properly.  
    • If the screen is not registering touches, check and ensure the HMI Touch cable is properly connected and fully seated. 
  4. Reinstall the Restock Instruction card.  
  5. Close the door.
If you have any questions or need further assistance, please contact Bevi Technical Support at support@bevi.co, or call our support line at 866-704-2384 (866-704-BEVI)